Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We are proud to offer reliable local flower delivery to ensure your arrangements arrive fresh and on time. Same-day delivery is available for orders placed before our daily cutoff time

Delivery times are estimates and may vary due to traffic, weather, or high order volume during holidays. While we do our best to accommodate specific time requests, we cannot guarantee exact delivery times.

If the recipient is unavailable at the time of delivery, our driver will leave the arrangement in a safe and secure location when possible. We may also leave the order with a neighbor, front desk, or reception area. The customer assumes responsibility once the delivery has been completed.

Please ensure that the delivery address and recipient contact information are accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete information.

Additional delivery fees may apply for redelivery if no safe location is available or if access to the delivery location is restricted.

By placing an order, you agree to these delivery terms.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.